This AirBook explains the role of a Watch Supervisor and the skills they require to perform their tasks successfully. It can be used as both a refresher and introductory course, as it discusses the role of a Watch Supervisor at a high level. Some of the topics discussed include team management, quality management, threat and error management, communication and stress and fatigue.
- Describe the role of Watch Supervisor
- Explain the concepts involved in supervising a team
- Discuss Conflict within a team
- Leadership styles are described
- Explain the concepts of Quality Management
- Explain concept and skill required to conduct an investigation
- Explain some safety-basedmodels
- Requirements of In-FlightEmergency Checklist (IFERC) are discussed
- Threat and Error Management (TEM) is described
- Explain the basic rules for successful communication
- Explain basic aspects of communication
- Describe some barriers to communication
- Explain the effects of stress on controllers
- Explain the effects of fatigue on team members.
