This AirBook explains the role of a Watch Supervisor and the skills they require to perform their tasks successfully. It can be used as both a refresher and introductory course, as it discusses the role of a Watch Supervisor at a high level. Some of the topics discussed include team management, quality management, threat and error management, communication and stress and fatigue.
This AirBook discusses the relationship between human factors and an ATC environment and why human factors are important in ATC. Each of the key concepts related to ATC environments are explained and how they impact a controller on the job.
This AirBook explains various techniques and concepts to be aware of within ATC teams to ensure they are working effectively and efficiently. Processes such as communication, decision making and situational awareness are explained and their barriers to success are discussed.
This AirBook covers the basics of various emergencies such as alerting services and how they should be used, emergency communications (facilities, peopleandhardware), as well as discussing additional subjects in supplementary reading such as unlawful interference, weather deviation, fuel dumping etc.
This AirBook covers examples of abnormal situations an ATC may encounter and how they should be handled. This includes a variety of situations from hydraulic failures and bomb threats to loss of separation and loss of communications. The AirBook also discusses types of incident reports and what should/shouldn’t be reported.
This AirBook examines how aircraft may end up in a compromised separation situation and how a controller can resolve these situations. This is supported by video scenarios of these issues occurring and possible approaches for how to deal with them.